Maharashtra CM Devendra Fadnavis, on Thursday, launched the Maharashtra Police Citizen portal and app, a digital platform for registration and tracking of crimes and complaints.

People can avail of 24 different services on the parent portal, seven of which will be available on the app that can be downloaded from Google Play Store and Apple App Store.

App services include the filing of e-complaints, informing the police station about any matter, tracking the status of the complaint or FIR registered subsequently, information about the accused in a case etc.

Speaking at the launch, Fadnavis said that the portal and app are designed to empower citizens and lend transparency to police administration. The app enables one to file a complaint without visiting the police station and a response is assured.

This initiative ensures that no complaint goes unattended. With the tracking facility, citizens will be able to monitor the response, thereby bringing complete transparency in the functioning of the police administration.

Additional Director General of Police (CID) Sanjay Kumar explained the functioning of the portal and the app. He said, “When the citizen registers a complaint online, the same would be viewed by the police station officer who would check its content to decide his response. It will be then be communicated by SMS to the complainant and, if necessary, an FIR will be registered on the basis of the complaint. The complainant will be able to continuously track the status of inquiry and other details.”